Recruitment
“"Julie is responsible for the uniforms of nearly 1,300 colleagues on the Elizabeth line.
During COVID 19, Julie was faced with having to undertake remote fittings for over 400 colleagues, as we continued our plans to deploy new colleagues in time for the opening of the Elizabeth line. This was a great challenge but one where Julie successfully arose to the occasion, seeing no substantial delays in uniforms dispatchment.
COVID-19 also saw extra challenges due to supply chain shortages. This saw Julie work closely with both suppliers and the MTREL Customer Experience Teams to ensure continuity of supply to meet workforce demand. It also meant periods of intense workloads when back orders were finally delivered.
Julie has set up covid-safe hygienic processes to allow us to re-use lightly used uniform. Used uniforms are professionally laundered and re-packaged to present as good as new, saving us a money and being better for the planet.
When the standard items available in the range didn’t meet our safety standards, Julie sourced customised items from within the UK to use instead which not only met the standard but could be delivered in a quarter of the usual lead time.
Julie also coordinated the distribution of all our Covid-related PPE stocks of hand sanitisers, wipes, face masks, test kits, face shields. Julie ensured there was ordering and distribution in place to make sure we never ran out and also coordinated spare supplies being donated to charity.
As part of delivering induction entirely online Julie had to completely revamp the order fulfilment and exchange process. Instead of orders coming to SMA to be collected on Day 1, orders instead had to be dispatched directly from the supplier to colleague. Julie also ensured that a returns process was introduced to enable colleagues to do this directly with the supplier instead of via the team at SMA.
Despite these challenges Julie’s strong attention to detail meant that MTREL colleagues were smartly dressed from day 1, contributing to the much-vaunted Elizabeth line customer experience. This included new badges in time for opening for our entire workforce, complete with pronouns, languages and preferred names
The success has been evident in positive press clippings and the company being shortlisted for a UK Customer Experience Award. "“
“Absolutely amazing night last night at the Rail Staff Awards at the Ricoh Arena Coventry, good friends, new friends, great entertainment, well done to all the winners and finalists”
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