Recruitment
“Tajudeen who works as a customer host at Hampstead Heath was on a break cover shift at Kilburn High road on 17th August 2015. During this shift, he received a call from the company's control room that there was a suicidal male on the platform who had activated the help point to advice he was about to end his life. Tajudeen hurried down the stairs and engaged with this person. After much persuasion, the male opened up to him and said his care workers were on Holiday and he was fed up as no one was listening to him. Deen provided a listening ear and was able to convince this man to accompany him back to the ticket hall. He made him comfortable by preparing a cup of tea for him until the BTP arrived. Deen insisted to the BTP to take this person away and sign post him to the right agencies.
Deens quick response and excellent customer service saved the day. He was able to prevent a family from mourning a loved one. His actions were praised by the company director.
He is a loveable person and takes his time to offer assistance to customers who travel through his home station.“
“Just a line to thank you for an absolutely incredible night. The night itself was really fantastic and I said to my wife, June, just let’s sit back and enjoy it: no pressure as I didn't really think that I would win! Well, as soon as 25 years were mentioned, I took one look at June, while shaking my head in disbelief. Then the marvelous rail and face shaped glittering award and a certificate as well…………………and then the (totally unexpected) cheque!. I was also extremely pleased to see David Maidment recognised. His achievement very appropriately wins the whole night for me and the standing ovation that he received was very well deserved. It was really worth being there just for that. Thanks again to all who were involved in this event (I am now drinking my coffee out of the Rail Seventeen cup at work!).”
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