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“During service disruption on the night of the 1st October 2014, Richard helped out assisting customers whose journeys were disrupted by overhead line damage at City Thameslink.
He kept calm and worked with fellow team members despite pressure exerted by frustrated passengers that were diverted to Kentish Town.
His efforts are even more appreciated as he helped while off duty and on his rest day. By selflessly volunteering to work a full shift to assist customers and colleagues, he made a huge difference for all those involved in the incident.“
“I just wanted to congratulate you on a fantastic event. Myself and my colleagues had a thoroughly enjoyable evening. Food was great, entertainment was fab, company was excellent, and the venue was superb. Well done on an all round top event. I look forward to hearing about the next RailStaff Awards, I feel you've started a good thing and long may it run. Bravo!”
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