Recruitment
“I’d like to nominate Mohamed Shalo (Mo) for dealing with an extremely difficult situation with an ill passenger on board late night the train. Mo took the initiative to board the train and with the support of a fellow customer, he was able to remove the customer safely onto a heavily overcrowded platform. Immediately made an announcement for any medically trained persons to attend and provide assistance to the ill passenger. Mo arranged for an ambulance and also rushed upstairs to get the Defibrillator. It was established the customer suffered a major heart attack whilst on the train and Mo’s quick thinking and actions most probably saved a life. He was able to deal with major disruption, overcrowding, train cancellations and an ill passenger, and managing his team all at the same time by keeping calm, professional and in control.
Mo deserves to be recognised for his prompt action in dealing with such a difficult situation as he always goes above and beyond what is required of him.“
“Just a line to thank you for an absolutely incredible night. The night itself was really fantastic and I said to my wife, June, just let’s sit back and enjoy it: no pressure as I didn't really think that I would win! Well, as soon as 25 years were mentioned, I took one look at June, while shaking my head in disbelief. Then the marvelous rail and face shaped glittering award and a certificate as well…………………and then the (totally unexpected) cheque!. I was also extremely pleased to see David Maidment recognised. His achievement very appropriately wins the whole night for me and the standing ovation that he received was very well deserved. It was really worth being there just for that. Thanks again to all who were involved in this event (I am now drinking my coffee out of the Rail Seventeen cup at work!).”
Latest Twitter Updates
Follow us @RailStaffAwards