The RailStaff Awards 2024

Lelia Imamai

South Western Railway

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Nominations for Customer Service Award

Frank Owusu Ansah

Said the following about Lelia Imamai:

“Lelia works as a roster clerk for SWR (metro). As she does not deal with external customers, the excellent customer experience service she has provided to staff -who are her customers largely goes unnoticed.

I worked with her briefly when we were both ticket office clerks. And we both have moved on from that position. She was very good with customers. She was very polite and will always go the extra mile to serve customers diligently and has transferred her skills to this new role (roster clerk) for the last 4-5 years. She is an unsung hero and it is high time her work is recognised.“

Mustapha Sow

Said the following about Lelia Imamai:

“This lady has been phenomenal as a roster clerk in that her patience, professionalism, problem- solving, and humility has been second to none. She is one of the most conscientious individuals I have ever worked with. She has more than average intelligence and has proven her mettle at every given opportunity. She is just a different level in terms of talent. You cannot get a better individual, who deserves the best.“