The RailStaff Awards 2024

Alan Crosby

Said the following about Kieran Winder:

“Kieran has been nominated for the outstanding customer service award for his commitment, dedication and above all enthusiasm for delivering for his customers. Kieran works as a Stations Operations Manager for Retail, so has the tricky task of ensuring retailers are enabled to flourish in the station, without ever compromising station operations. Conflicts in interests can lead to major challenges, but Kieran has a knack for meeting his customer’s expectations while ensuring a safe station at all times. Kieran is a huge asset to the station. He is straight on the phone to retailers or even better on-site in the event of any incident, helping manage it to a successful conclusion, and without him the daily challenge of running the country’s second biggest station would be even greater for the station’s shift managers.“