Anthony Gentles

Said the following about Glen Sutherland:

“Glen is a valuable, committed member of the Oval Station team and an inspiration to other members of staff. His commitment and dedication to customer service is second to none. His enthusiasm, helpfulness pride and passion for the job that he does shine through and certainly deserved to be acknowledge.

Glen often goes above and beyond his role as a Customer Service Assistance and has become a local celebrity- for a number of years he has continually engaged with our customers, impacting positively with their journey experience e.g. the maintenance of the Station Thought Of The Day board. Each day he writes an inspiring quote that motivates our customers. This is something which has become a feature of the station environment and one which customers look forward to seeing. They also follow the quotes’ on social media – Twitter.

To characterised his dedication to customer service. During, a recent Remembrance Day commemoration held at the station. Glen made one hundred cupcakes decorated with symbols of eatable soldiers and poppies and on his day off attended the station to personally hand them out to our customers. This personal touch is another of Glen’s attribute that is commendable and appreciated by our customers.

To illustrates his commitment. During one unfortunate incident when a person jumped under a train at the station. Although Glen was on his lunch break he assisted his colleagues in the evacuation of the station, by detraining customers from the affected train and assisted with the removal of the customer from under the train. His action on the day was exemplary. This resulted in the restoration of the train service in a twenty minutes time frame and lost customers hours kept to a minimum. It was noted by his senior manager that he demonstrated excellent collaborative behaviours as well as calmness and composure under intense pressure in a very stressful situation. Glen’s hard work and dedication to customer service deserve this noteworthy acknowledgement in the Category of Outstanding Customer Service Award

Customers comments,

‘Glen always smiling and efficient on the gate’

‘Thank you so much for your daily quotes so appreciate.

To Glen I wanted to say a huge, huge Thank You for your help on Sunday morning. I’m sorry if I scared you, but you really helped calm me down. I’m so grateful you were there that day. I’m not sure what I would have done if you weren’t. From the girl who ended up in an ambulance on Sunday morning.

Dear Glen,

Thank you so much for lending me money to get to my sister’s show – I didn’t miss it: with best wishes.

Oval station Thanks for your wonderful service - Glen you were a absolute stand out.“

nigel matheson

Said the following about Glen Sutherland:

“Glen is a integral part of the team at Oval Stn and is much loved by many customers and staff. He brings a real joy and commitment to assisting the station to achieve their upmost goals. Glen is always proactive and working hard to build a foundation between the staff and customers by carrying out activities such as thoughts of the day and bookshelf arrangements are extremely popular especially with our customers.“