The RailStaff Awards 2024

Anthony Fitzgerald

Said the following about Karen Light:

“Karen has remained positive, proactive, and optimistic despite many setbacks and barriers to her learning journey. She has demonstrated determination and patience whilst having very slow progress with supervised driving. She has reached out to Trainers, Management, HR and done all she can to source the Driving Instructor (DI) that she needed. Her Trainee group members all progressed further and sooner than she did but she did not allow this to have a negative effect.

After much patience, many DI's, emails and calls between various Managers, Karen has managed to have her learning barriers removed. She has built great confidence in her driving and route knowledge. Karen is due to take her final qualifying assessments in the coming weeks.“