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“The Hitachi Rail state-of-the art Ashford train maintenance centre has been built , established and recognised as a centre of excellence and has contributed to the Class 395 high speed services being scored among the best in the UK by passengers. The dual voltage Class 395s built by Hitachi Rail are the UK’s first domestic high speed commuter trains and were delivered on time with a preview service launched six months ahead of schedule in June 2009.
As Hitachi Rail ramp up to delivery of the first Class 800/801 trains for the InterCity Express Programme (IEP), the flagship service offered at Ashford has acted as the blueprint for a fully integrated support infrastructure that will give Hitachi Rail a combination of new, refurbished and existing depots in the UK.
Hitachi Rail is building on its solid foundation of maintenance practice in Ashford to fulfil the demanding requirements of the IEP and ScotRail contracts with regard to fleet availability and reliability of the trains. The newly built and refurbished IEP depots across the UK have benefitted from the success factors at Ashford, together with the lessons learned from ongoing fleet improvement activities and the standardisation of all maintenance activities.
Our skilled team of Ashford engineers is always willing to go the extra mile to ensure that we deliver the highest quality of service to the customer. The improvements the team at Ashford deliver directly translate to benefits for passengers – more trains, more seats and improved fleet reliability resulting in a positive impact on capacity as well as the passenger experience and comfort.
Close collaboration with our manufacturing colleagues drives a continuous improvement programme in Ashford ensuring better reliability and maintainability. It is not in our culture to stand still and Hitachi Maintenance, at Ashford (and at our other bases across the UK), will continue to innovate, and seek out global best practice in both railway systems and other relevant industries to achieve our long term vision.“
“I didn't think you could top last year, which was the first RailStaff Awards I went to. But this year well and truly surpassed it. Everything from the layout, theme, awards presentation, (the hosts fabulous jacket!) to the entertainment. My guests were amazed by it and I was very lucky to be part of it. I am sure you guys had a bigger turn out then last year? Also the live band - what a great addition.”
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