Recruitment
“Just wanted to email to let you know that your Land Sheriffs tonight have been absolutely amazing!
We had a gentleman who collapsed on one of our trains and luckily the land sheriffs were on the train on platform 4. They got off that train to give me a hand without hesitation. I'm a new dispatcher and was really panicked so when I saw them, I had a massive sigh of relief. They never ever hesitate to help our staff!
Gentian Kala was amazing, and he should definitely be praised for this!
Gentian always puts himself out there and makes sure that everyone is safe! When his around it’s a massive relief as we all know that things are taken care of!“
“Gentian is one of our Land Sheriffs who looks after West Central Station. Gentian is an absolute star who always goes above and beyond to support Greater Anglia staff and our customers and he deserves to be recognised for his service and dedication.
Gentian was on shift when we sadly had a fatality earlier in the year, which required the assistant area manager to attend the station to manage post incident and support station staff. This incident was the first fatality that she had to attend since coming into the post. She was about to leave when Gentian refused to let her go alone. He left the station he was posted at, accompanying her to the incident, ensuring that she had company and support the whole time and was not left alone. When catching up with the manager, she said she didn't know what she would have done without his support, and was so grateful to him for helping her get through a difficult situation - supporting her, staff, emergency services, and passengers.
He is also always on hand at Bishops Stortford, where we have a lot of ASB related issues with school children. Gentian's friendly yet professional nature allows the situation to become diffused before it can escalate. Staff feel reassured in his presence, knowing that if anything goes wrong, he is always best equipped to deal with it. Gentian is an asset to Land Sheriffs, and Greater Anglia is so pleased to have him working with us.“
“Gentian has been very helpful every time he has been at Tottenham and we really appreciate every time he and his colleagues come down as we do have a lot of problems and when they are here they are a great deterrent and great help to the staff.“
“Gentian is one of a kind. He is one of the longest standing Land Sheriff's that I know. He is a very kind and considerate man who always puts other people above himself, he also isn't afraid to do what he must and can to help de-escalate a situation. He has come to our rescue here at Bishop's Stortford multiple times and knows all of our staff very well. It is always a pleasure when he arrives at the station and will go out of his way to make sure he says hello or introduces himself to staff.“
“Gentian has done a lot over the years to help protect staff and passengers as well as dealing with the constant anti-social behavior at Cheshunt station and he is an essential part of the land sheriff's team.
We had an incident with an anti-social homeless individual who was refusing to leave the waiting room when the station staff asked him to and we felt unsafe on our own, fortunately for us Gentian was close by and saw that we were having trouble with this individual, without his swift response and professional actions I don’t know what we would have done especially as this individual had a knife in his bag which he stumbled across when he was gathering his belongings.
Your officer was able to keep this individual safe and calm in a peaceful and respectful manner whilst we waited for the police to arrive to search him and we cannot thank him enough.“
“We have a Land Sheriff named Gentian who looks after West Central Station. His service and dedication to the station are just outstanding. His presence gives us a sense of security that everything will be in control and if anything does go wrong he handles it very professionally. He has the ability to know how to tackle and diffuse a situation. He is an ASSET to the company. He not only supports us at the station but looks after his own team as well.
Thank you for giving us such a gem. If possible can he please be rewarded? His hard work needs to be appreciated“
“I know Gentian Kala for more than seven years working for LandSheriffs. I am really proud to know and work with a colleague like Gentian.
He is a person who can really trust as he always looks after his colleagues and customers.
As a his colleague, I can say Gentian is the most responsible and professional with biggest Heard, kindness and humanity.
Gentian is dedicated and hardworking. He is extremely organized and focused on continuously learning and developing best practices to manage routine activities both efficiently and effectively. He brings a positive high energy and a personal touch.
Gentian always care about delivering excellent quality work. He also always go above and beyond the call of duty in pursuing excellence.
I would like to nominate Gentian Kala for the Customer Service Award for his work over the last year. His enthusiasm and dedication to providing quality service to our NR clients and passengers has really helped LandSheriffs to get recognised and win the biggest respect from our clients.
I have never seen Gentian at the job without a huge smile on his face and a cheerful greeting for everyone who walked in. I have seen him patiently and graciously take abuse without ever reflecting it back on his customer or coworkers. There is a dedication to professionalism and kindness that sets Gentian above the rest, and it shows up in the thoroughness of his work as well.
Gentian is an indispensable member of our landsheriffs team and the best customer service representative I have ever met.“
“I am pleased to nominate Gentian Kala for the Customer Service Award in recognition of his outstanding dedication and exemplary service in his role working on trains and stations. Officer Kala's commitment to providing exceptional customer service has consistently gone above and beyond, making him a valuable asset to LandSheriffs.
Officer Kala has demonstrated an unwavering commitment to the safety and satisfaction of passengers, station staff and colleagues. He has consistently displayed professionalism, patience, and a genuine desire to assist travellers in their journeys. His ability to handle challenging situations with grace and a calm demeanour sets a positive example for his colleagues and greatly contributes to the overall passenger experience.
Gentian has consistently demonstrated exceptional customer service skills, making him a standout member of our team. His dedication to enhancing the passenger experience, combined with his exemplary interpersonal skills, makes him a deserving nominee for the Customer Service Award. We believe that recognizing his contributions will not only honour his efforts but also inspire others to follow his lead in delivering exceptional service to our passengers.
Please consider Officer Gentian Kala for the Customer Service Award, as he exemplifies the values and standards of excellence we hold dear at LandSheriffs.“
“I am delighted to nominate my esteemed colleague, Gentian Kala, for his outstanding service and unwavering dedication. Gentian has consistently demonstrated exceptional aptitude and commitment in his role, and I believe he truly deserves recognition for his contributions.
I have known Gentian personally for many years and have been working with him at Land Sheriffs since earlier this year. I know him to be a key role model, both inside and outside of work, and is who anyone in the industry should aspire to achieve.
His tireless work ethic and willingness to go above and beyond have consistently elevated others, such as myself, to strive for success in our department. Gentian consistently exhibits a remarkable ability to collaborate effectively, solve complex challenges, as well as bring a positive and motivating energy to our workplace.
Furthermore, Gentian is known for his exceptional leadership skills. He leads by example inspiring our colleagues.
His ability to mentor, support and drive the team has developed a sense of camaraderie and shared purpose among our team members.
Please join me in acknowledging Gentian Kala’s exceptional service and considering him for this well-deserved honour.“
“In my opinion, there is no one more deserving of receiving this award than Gentian. I have worked with him and also supervised Gentian.
He always goes above and beyond in helping and assisting GA staff and commuters. Whenever called upon Gentian will go out of his way to make sure people are looked after either at stations or travelling on the trains.
Gentian has dealt with some tough incidents from suicidal interventions to dealing with firearms. But has always dealt with them in a professional manner, which is what the GA staff have to expect nothing less from him.“
“He’s got outstanding customer service and a good approach to people.“
“I am nominating Gentian for his upmost amazing severe and hard work across the railway and for his passion for going above and beyond for everyone he speaks to and meets.
Gentian has multiple years of service with the railway and has saved multiple lives and helped multiple people find their way and make sure their all safe“
“Consistently providing customer service while dealing with anti-social behaviour keeping the railway safe.“
“I have nominated Gentian as a very good professional Officer and also a good friend, a person who you can trust with anything.
I have seen this first hand by working beside Gentian and seeing how amazing he works and handles all sorts of problems and customer questions.“
“I am nominating Gentian as he is always excellent with customer service and helping out with any requirements he is asked and he is very committed while doing his job. Gentian is always going above and beyond to help out his colleagues and also our customers.
He is always available to help and he is very dedicated and hardworking and makes sure everyone is safe. His enthusiasm and dedication to providing excellent customer service and making sure his colleagues and passengers are safe makes Gentian the perfect candidate to be nominated.“
“Gee is a great asset to the Land Sheriffs team
And Greater Anglia.
He is one of the most experienced and has a great team player attitude. Always willing to be supportive in any circumstance, even when in the past some of his partners were not like-minded. He deserves to be recognised for all his hard work and efforts day in and day out for the 12-hour shifts.“
“What I can say about this person. He is absolutely professional and very fit for the role he covers. He has a strong presence but even kinder manners.
If you need him, he surely will run to support you. Last Friday in Harlow Town Station, I had some problems due to abusive guys who were smoking on the platform and trying to get a train ticketless. He came straight away to see the situation and he went to speak with guys. After he nicely invited them to leave the station.
Marvellous!“
“I would like to take this opportunity to nominate Gentian, he is a very hardworking and professional individual. Furthermore, He is a very genuine and well-respected person from passengers and staff.
Everywhere I go people would say how nice he is. He is a huge asset to Land Sheriffs and Greater Anglia. He is very knowledgeable too, helping customers alongside his duty of care to all passengers and staff.
He was really helpful to myself when I was a Gateline Operator previously at Broxbourne and still is now when I am now a Train Dispatcher at Harlow Town. He is really encouraging when it comes to my personal future, he mentions that I'll progress really high in my career with Greater Anglia, which to myself is really motivating.
I recently heard of an incident involving a firearm at Bishop’s Stortford which happened a few months ago, and it has been confirmed that Gentian was on shift and acted in a very professional manner to prevent the incident getting out of hand and protecting the public and staff members.
Lastly, deserves the recognition from his hard work for LS and GA.“
“Excellent person to work with. He is a great asset to the team. His customer service skills are exceptional and he is a great example to follow and someone to learn from. Always helpful and knowledgeable. Remarkable person.“
“I would like to nominate Gentian because he is very helpful and his customer service skills are very good.
I enjoy working alongside Gentian, he is a really good work colleague.
He also helps members of staff with any issues they have too.
He deserves all the recognition he gets.“
“I have nominated Gee for this award because of his constant help and support he gives out to everyone.
He also is there to protect his fellow colleagues / Greater Anglia staff. Gee deals with things in a very safe and calm way always. He will de-escalate all situations and make sure that everything is being dealt with effectively and calmly. I think many other gate line members like myself will agree that Gee is great support and motivation. Thank you Gee.
.“
“Gentian is an amazing person to work with and he is an asset to not just Land Sheriffs but even Greater Anglia.
For example he has detained a dangerous gun man at Bishops Stortford station until police arrived. He dealt with the situation professionally for the safety of the public and staff.
Gentian is an excellent person to work with. He is an excellent example of how customer service should be.
In the past couple of years Gentian has dealt with dangerous gangs on the line to reduce gang attacks on the line to keep passengers and staff safe.
He deserves every bit of recognition.“
“I have worked with Gentian for many years now and have never known a more helpful and reliable addition to our team. Even during Covid when they were stood down I remember bumping into him and he was so keen to get back to work. He is always there to help staff and customers without hesitation. If you need him he is there. He very much deserves to be recognised for it.“
“Gentian has always been making people safe and providing excellent customer service for years. Since I started at Harlow always going beyond to keep everyone safe putting everyone first and deserves the highest appreciation finally. In and out of the railway he is constantly caring and doing his own part to make everyone happy and safe and he made me feel like that when I was alone at the station for most shifts.“
“I have Known Gentian for many years now, and he is an asset to not only Land Sherrifs, but also to Greater Anglia and its passenger’s. Gentian displays all Greater Anglia core values. When dealing with passengers, he is always genuine, being respectful to both railway staff, and passengers, and is very customer-centric, he strives to be professional in his approach, and is solution-oriented and always aims to deliver his promises. Gentian is proactive in disrupting and reporting any form of antisocial behaviour as per the Railway Byelaws. Gentian strives to cause as little disruption to Greater Anglia customers as possible, Gentian always shows empathy, and ensures that he promotes diversity. I hold Gentian in high regard as do many other employees and passengers, he is a true gentleman and most importantly a valued team member!“
“Just a quick note to thank you and your team from Rail Media. You made us feel so welcome. Everything about the evening was excellent.”
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