Recruitment
“Dear Network Rail Management, I hope this email finds you well. I am writing to express my sincere appreciation and praise for the exceptional customer service provided by Ali Farzan, a Network Rail supervisor at Charing Cross Station in London. My wife and I are both employed in two of the top luxury 5-star hotels in Central London, where we hold positions as L&D Manager and Guest Relations Manager, respectively. As individuals working in the hospitality industry, we understand the value of delivering exceptional customer service, and our encounter with Ali exemplified just that. Recently, my wife's bike seemingly went missing at Charing Cross Station, and we were deeply concerned about its potential theft. In our time of worry, Ali stepped forward as a true gentleman, displaying kindness, professionalism, and a genuine willingness to help. Not only did he go above and beyond to assist us in locating the bike, but he did so with a level of dedication and care that truly stood out. His approach was remarkable, and it left a lasting impression on us. His outstanding service should be recognized, as it is individuals like Ali who contribute immensely to the positive experiences of passengers and visitors at Charing Cross Station. We sincerely hope that this message reaches Ali Farzan, and that he receives the recognition he deserves for his outstanding service. It is examples like that help reaffirms our faith in exceptional customer service. Once again, our heartfelt thanks to Ali for his invaluable support. We genuinely appreciate his efforts and commitment to ensuring a positive experience for all at Charing Cross Station. With our best regards, Raul Deflorian Learning and Development Manager The Carlton Tower Jumeirah Emma Deflorian Guest Relations Manager The Dorchester Hotel“
“I am nominating this individual because he is very helpful, kind, hardworking and very respectful to others. He guided me when I was looking for the directions. I was anxious and looking for the help and he came and make sure that I was okay and to reassure me. This individual, Faizan Ali, is an honest man and he deserve to get an award for the best customer service advisor. I’m glad I met him that day. Thanks“
“I have nominated this individual as he is very kind and helpful and he is honest to the cause. He guides everyone very calmly and professionally, if someone asks him something he would help you with a smile on his face which can make anyone feel pleasant. Everyone is looking to come across someone who can guide/help you in a nice and professional way.“
“I’ve nominated this individual because he is a very helpful and kind person and goes beyond to help and assist, he is a kind and honest man. A very hard working person. I was very anxious and didn’t have much information, but he guided me very well and in detail and very thoroughly, he made sure I understood and he did not rush. He is a very good asset to your company.“
“Faizan Ali is an exceptional member of your company. He is extremely polite, courteous, helpful and full of energy.
Faizan is always full of enthusiasm and has a smile on his face ready to help anyone at any time.
I truly believe Faizan is a true asset to your company who deserves to be recognised for the outstanding work he does.“
“Am nominating Faizan Ali because is a very good colleague to work with!
His very knowledgeable very helpful and never seen him stressed always with a smile and a good thing about him working for under 7 years never took a day off of sick!!
Wish him very success in future!“
“Very hard-working and determined to carry out his role to an exceptional level. Has always been helpful, with an amazing attitude towards people and the workplace. A true asset to his company network rail.
I wish to nominate him as his hard work deserves to be acknowledged“
“Very hard-working and determined to carry out his role to an exceptional level. Has always been helpful, with an amazing attitude towards people and the workplace. A true asset to his company network rail.
I wish to nominate him as his hard work deserves to be acknowledged.“
“I've worked with Faizan for several years now. Faizan has always been very kind, courteous, enthusiastic, friendly, professional and hard-working. Fazain always tries to go the extra mile for his colleagues and customers alike.
Nothing is ever too much trouble for Faizan. Faizan has reached out to help me on numerous occasions, offering his guidance and wisdom.
Faizan's enthusiasm is infectious... He always has a smile on his face and gives his best every day. If I ever need help with something, Faizan is always there to help.
Faizan is a reassuring, calming presence that is a very well liked, valued member of the team, who deserves all the recognition he gets.
Faizan isn't just our colleague, he's a friend to us all..“
“For his outstanding customer service, personable and friendly manner.“
“His enthusiasm and personality brighten everyone’s day - an exceptional addition to the workforce.“
“Mr Faizan Ali is consistently strive to provide excellent customer service by actively listening to customer needs and addressing any concerns promptly. He make a conscious effort to maintain a positive attitude when interacting with customers, even in challenging situations,
He is very active, polite with positive attitude.
Strongly recommend for customer service Award.“
“He is a wonderful person like to work with him he is very helpful, best in customers service. He knows and controls all kind of situations in a very professional manner. I like to nominate him and best of luck“
“Once again the RailStaff Awards lived up to expectations, what a fantastic event to mark the 10th Anniversary! Thanks especially to Karen for ensuring everything ran smoothly throughout the process”
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