Sally Ralston

Said the following about Daniel Byrne:

“In May 2015 at the Station approximately 15:32 Daniel went to cross the foot bridge to collect a printer cartridge off the 15:37 service and noticed a middle aged woman sitting on the steps on the bridge, texting on her phone. He asked the lady if she was ok, and she replied in a nice manner that she was fine. As the train was coming in, he quickly went and collected the cartridge. On my way back he asked the lady again if she was definitely ok, ‘she replied, that she was fine and was getting on the next train. The train was due in 1-2 minutes, so he thought, h would go and put the cartridge in the office and see if she gets the train. The 15:39 pulled in and the lady didn’t move from the steps on the bridge. Daniel immediately went back out, as now his suspicions on her motives were becoming worrying. When he got back to the bridge the lady was in tears. Daniel again asked if she was ok, to which she replied, ‘No’. He then thought that he needed to try and calm her and get her off the bridge. Daniel then asked if she would like to come off the bridge and talk to him about it at the bottom, she refused to move and replied “I’ve had enough, I can’t carry on”. Daniel took this as a possible sign of suicide. He then called 170 for an isolation to prevent trains passing through the station and was advised to monitor the lady and close the footbridge. The lady started to pray. In the meantime a member of public entered the station who knew the lady. He went up to the lady and eventually talked her to come down. When they moved into the car park British Transport Police, Security and an ambulance had arrived and they then took her to a place of safety.

Daniels actions that day were taken swiftly, professionally and calmly.“

Dennis Gillam

Said the following about Daniel Byrne:

“Dan is a quick thinking and pro-active member of staff and on the this day, it was his quick thinking and judgement of the situation that lead to the positive outcome.“