Recruitment
“Cheryl is a friendly, bubbly & outgoing person who always has a smile for staff & customers. She regularly goes the extra mile helping customers be it giving them information, reassuring those that are nervous or taking the time to look after those that may need it. Here a just a few comments we have had about Cheryl;
‘Really friendly and helpful. She takes great pride in looking after all the customers and is a credit to your company’.
‘She was friendly, knowledgeable and exceptionally helpful to all your customers, and paid special attention to those who appeared that they may need more assistance. The announcements were clear and easily understood. Tickets were checked politely.’
‘The guard was concerned for a passenger traveling in the front carriage after the passenger had sustained a minor injury to a leg when sitting on a seat. In addition to collecting ALL of your revenue, Cheryl continued to check on the passenger’s well-being. Cheryl was very friendly, approachable and presented the impression of being organised and caring. The way in which she interacts with your customers is outstanding.’
Cheryl is a credit to Northern Rail and continues to deliver excellent customer service, and goes above and beyond our expectations.“
“It was a really wonderful night and I really loved every minute – travelling home on the train the following morning with my 2 light sabres was surreal!! Thank you for the amazing organisation – you certainly did a truly awesome job and should be proud of the results.”
Latest Twitter Updates
Follow us @RailStaffAwards