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“Andrew, a conductor from Liverpool is nominated following the outstanding act he carried out to ensure an elderly lady was not left stranded at Manchester Oxford Road Station when a train diverted there from Manchester Victoria. Andrew arranged for a taxi for this lady but not only did he arrange for it to pick her up, he also paid for it out of his own pocket. This definitely showed huge commitment and outstanding customer service.“
“Just to say that my team and I had a fantastic night, (and no, not just because I won Rail Person of the Year ). Thought it was a great venue, fab food, entertainment & company - just a brilliant forum & event for the whole industry - wish you all many other successful years to come. It's obvious that really successful nights on all levels like this, don't just happen, congratulations & thanks to you for all your hard work in making it happen - you really deserve it!”
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