The RailStaff Awards 2024

Nominations for Rail Manager of the Year

Phil James

Said the following about Alex Hornby:

“Alex is the driving force around our alliance between Network Rail and Merseyrail.

She is so passionate about customer service and collaboration holding both organisations to account with her high standard of expectations and ambition.

I cannot explain how much work she does behind the scenes, a lot of which so many people in both teams are grateful for.

Her enthusiasm and can-do attitude are inspirational and infectious to everyone.

She helps organise meet the manager sessions to make sure we are visible to the passengers using the network, safety events at stations and level crossings.

Everyone who knows Alex will know how amazing she is.“

Dave Stamper

Said the following about Alex Hornby:

“Alex is our customer account manager for Merseyrail. She is exactly what this role requires. She is always available and willing to answer our queries and manage our issues. If there is any question we have about NR she either has the answer or goes and finds it with the minimal of fuss. She is the ideal person to bring the two organisations together which is not an easy thing to do.

Alex is a shining star for NR and Merseyrail“