The RailStaff Awards 2024

Bright Events

Outstanding Customer Service Award

Sponsored by: Bright Events

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Do you know someone who has amazing customer services skills in challenging situations and incidents by  

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One of our previous winners of Outstanding Customer Service Person of the year was Simone Carter of London Midland.


"Fourteen separate nominations from customers, colleagues and even the British Transport Police have catapulted this person to the 2012 award for outstanding customer service.

Customers and co-workers alike have praised her breadth of knowledge and friendly smile, describing her not just as a credit to her employer but the rail industry as a whole."

You can see all 2012 winners here.


Here's how you nominate:

To nominate some one you believe deserves to win this award, first write down in rough what you most admire about the person: cheerfulness, positive thinking, companionship, a person who stands by his/her mates, a person who never misses a day at work, a newcomer who goes out of his or her way to learn and absorb the art of working on the railway. This will help clarify in your own mind why you are going ahead with the nomination. 

Next, write down a specific incident which typifies the qualities you know this person has.

Maybe it was a charity event they helped organise, a late night emergency work session put in to help out a colleague. It could be an act of bravery, rescuing a passenger from an incident; or assisting a foreigner or child who had become lost. Put in the approximate date and location.

This can all be done on the nomination page. Please click Nominate Now above to access this.

Finally discuss all this with your manager or director. He or she will need to be happy that the nomination can go forward. If as a manager you are proposing a member of staff do, please, make sure they are fully aware of what you are up to and that he or she agrees to be nominated.

RailStaff will contact the person being nominated to check that they are happy to go into the final list being put forward to the judges.

At any stage of the process feel free to contact RailStaff. We can help with advice on how to draft a nomination.


The nominees…

Pat Duffy

Southern Railway

View nominations (1)

Lee Fox

Southeastern Railway

View nominations (1)

Nicola May

Trans Pennine Express

View nominations (1)

Mark Farmer

Northern (Arriva Rail North)

View nominations (1)

Mike Hitchins

Bristol Temple Meads

View nominations (1)

Mark Kennedy

TransPennine Express

View nominations (1)

Wes Simmons

Trans Pennine Express

View nominations (1)

Danny Roberts

Transpennine Express (Grimsby)

View nominations (1)

Carine Marin

SNC-Lavalin Rail & Transit

View nominations (1)

Tracey Sterland

Great Western Railway

View nominations (1)

Lina Norvaisaite

Great Western Railway

View nominations (1)

Siobhan Maloney

Pro Rail Services Ltd

View nominations (6)

Eddie Campbell

Northern Ireland Railways

View nominations (1)

Sadaf Ali

South West Trains

View nominations (1)

Joanne Coppage

Great Western Railway

View nominations (1)

Debra Stockdale

Bridgeway Consulting Limited

View nominations (1)