Recruitment
“Tracey has been at Rainham station for a number of years, in this time she has been a constant support to her colleagues and passengers. She is enthusiastic, patient and caring and will always set time aside to ensure that each customer receives a personal experience. She is highly thought of by the colleagues she works with and always offers support on issues that are not part of her daily role.
I have heard numerous customers remark positively in the interactions with her. She goes the extra mile to establish a personal relationship with her customers and this is rewarded by their view of her. She has assisted my mother personally on many occassion with ticket information and pricing and always with a cheerful and caring nature.
She has an accepting and can do attitude and this can be demonstrated in service disruption, bus replacement service and weather issues where she will role up her sleeves and focus on what needs to be done.
Colleagues from around the area call her if they need advise on ticket types and accounting issues and she never declines a call to help. She is an asset to Southeaster Railway.“
“Throughout my 15+ years of working alongside Tracey she has demonstrated excellent teamplay/a vast knowledge of the job and the best customer service skills I have seen.
It has been an absolute pleasure and I hope Tracey recieves the recognition which is long overdue and definately well deserved!!!
Regards,
Gary (Rainham-Kent).“
“I felt extremely honoured when i received an invite for the Rail Staff awards 2014. I really did not expect it so it was a very pleasant surprise and had no hesitation in accepting the invite to this prestigious event. My experience of the evening was amazing. We choose to get into the spirit of the evening and arrive in fancy dress which thankfully so did a lot of other people. The food was of fantastic quality and the little deserts were the best. The entertainment provided was thoroughly entertaining. The evening was expertly planned from beginning to end. It was a very humbling experience to watch the nominees and winners and listen to the reasons why they were there. I felt extremely proud to be part of the railway family.”
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