Dave Tyrer

Said the following about Team Knutsford:

“In January Knutsford Station won the 'In Bloom' award for Cheshire in partnership with the Mid Cheshire rail user group, the staff and helpers transformed areas of the station into a more pleasing environment.

Later that same month 'Team Knutsford' were in the local paper for helping a customer who had just missed their train, they looked after a customer and gave her a cup of coffee, a small gesture but one that the customer didn't expect and wrote in to the local newspaper!

In April Knutsford station received a letter of praise from a customer when trying to get to Macclesfield. The customer was full of praise for the team when they explained all the options to him and wrote in to Customer services with a letter of thanks.

During May - More letters of praise! A lady wrote in thanking the team for sorting a difficult journey to Bristol.The customer was so impressed with the cheerful member of staff saying that nothing was any trouble to them!

Not only but also.... A lady had left her laptop at the station, inside was an address of the company that she worked for, the team sprung into action and managed to repatriate the customer with the laptop. The lady was in a panic when she arrived, and so they made her a hot drink and chatted to her until her train came. The lady was grateful for the lap top and the drink to calm her !

Only recently, (July) A letter of thanks was received for Knutsford when they assisted a customer without the necessary funds. The customer wrote in praising the staff for helping him out of the dilemma he found himself in.

The Team at Knutsford comprise of Cheryl, Chris, Ged, John and Roy (now at Altrincham).

They are very much a proactive team and I am really proud to work with such staff.“