Hannah Bridgman

Said the following about Suraju Sofo:

“Suraju Sofo should be recognised for his exceptional performance as a security operative at Watford station on behalf of West Midlands Railway. Suraju has consistently demonstrated outstanding dedication, professionalism, and a deep understanding of both the security threats and customer service aspects of his role.

Suraju's commitment to ensuring the safety and well-being of both staff and passengers is truly commendable. His vigilance and engagement with the public have been recognized and praised by the DfT inspector, highlighting his exceptional work in maintaining a secure environment within the station premises.

One of Suraju's notable qualities is his consistent visibility and presentability. He consistently presents himself in a professional manner, which not only enhances the station's overall image but also instills a sense of confidence and reassurance among passengers. Suraju's polite and thorough approach to his security checks further contributes to a positive and safe experience for everyone.

Suraju's ability to balance the demands of security operations and customer service is truly remarkable. He consistently goes above and beyond to ensure that passengers feel safe, comfortable, and well-informed during their time at the station. His dedication to providing exceptional service is evident in his interactions with both staff and passengers.

I believe that Suraju Sofo is an excellent example of a security operative who embodies the values and qualities that the Station Staff Award seeks to recognize. His commitment to his role, understanding of security threats, and exceptional customer service skills make him a deserving candidate for this prestigious recognition.“