The RailStaff Awards 2024

Charlotte Green - **HAS LEFT**

Said the following about Simon Todd:

“Simon provides a truly exceptional high level of service to all his customers, both internal and external. His detailed understanding of engineering access constraints and opportunities, combined with an in-depth understanding of the level of disruption each train operator can accommodate, Simon is able to develop and negotiate an access plan which allows his IP and Maintenance colleagues to deliver their plans, whilst always seeking to optimise integration opportunities. This is only achieved year on year because of Simons dedication and his ability to work collaboratively with his customers. In the case of the High Output team, Simon has developed an understanding of how each system operates and what access is needed ‘on the night’ to deliver a quality job safely. Simon’s behaviour is exemplary, he is professional, helpful and approachable, and frequently goes ‘the extra mile’ to achieve the best outcome for his customers. His knowledge of the East Midlands Route is unparalleled, but it is his work ethic and outstanding customer service that engages and inspires all those who work with him to perform at their highest levels.“