Recruitment
“I would like to nominate Northern Rail conductor Rodger Driver for the rail person of the year award because I believe he is an inspiration to all within Northern.
He is always going above and beyond the remit of his day to day role to make a real difference for his fellow colleagues and the customers who use our services.
He has a real passion for doing the right thing and making positive changes to how we operate within the company, and never stops thinking up innovative ways in which we can make improvements.
One example is the "2,4,6,8, reassure your customers' if you're late" campaign that he developed. This has resulted in customer satisfaction with on board information during delays rising to an all time high of 71% in our monthly customer surveys, within six months of it being briefed out. He developed the idea so that the customers needs were met, but also that it also took into account the his fellow conductors role and make sure they could deliver the information to our customers consistently in all operational situations or scenarios.
He is also an active Inclusion and Diversity Ambassador for the company, promoting Northern as an equal opportunities employer, both within the company and at outside community events. He is always friendly and willing to help his colleagues, who often go to him for advice. He has helped a colleague organise an charity three peaks challenge this spring, producing eye catching posters which were displayed across our depots. He also helped a conductor from another depot to develop her idea, and get it introduced across all depots.
Overall he has a unique way of looking at things, and he has the tenacity to adapt his ideas to overcome any problems that he faces. He is not afraid to step outside his comfort zone, ask questions and challenge the status quo, when he can see a way to improve things or do something better. It is this devotion, commitment and passion for making a difference, why I feel he should be recognised as the rail person of the year.“
“I would like to nominate Northern Rail conductor Rodger Driver for the rail person of the year award because I believe he is an inspiration to all within Northern.
He consistently goes above and beyond the remit of his day to day role to make a real difference for his fellow colleagues and the customers who use our services.
He has a real passion for doing the right thing and making positive changes to how we operate within the company, and never stops thinking up innovative ways in which we can make improvements. One example is the "2,4,6,8, reassure your customers' if you're late" campaign that he developed. This has resulted in customer satisfaction with delay information rising to an all time high of 71%, in our monthly customer experience surveys, within 6 months of it being briefed out to us conductors. He developed the idea so that the customers needs were met, but also that it also took into account the conductors role to make sure we could deliver the information to our customers consistently in all operational scenarios and situations.
He is also an active Inclusion and Diversity Ambassador for the company, promoting Northern as an equal opportunities employer, both within the company and at outside community events. He is always friendly and willing to help his colleagues, who often go to him for advice. Earlier this year he helped a colleague to organise a charity three peaks walk, producing eye catching posters do display in all our messroom locations. He also helped a colleague from another depot to develop and get her idea introduced acroos the company.
Overall, he has a unique way of looking at things, and he has the tenacity to adapt his ideas to overcome any problems that he faces. He will not think twice about stepping outside his comfort zone to question and challenge the status quo, if he believes there is a better way of doing something for his colleagues and customers. It is this devotion, commitment and passion for making a difference, why I feel he should be recognised as the rail person of the year.“
“I thought the evening was extremely well organised and the atmosphere was even better than last year, and a far cry from some other awards events held elsewhere. The meal itself was also excellent.”
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