Theo McLauchlan

Said the following about Paul Phillips:

“Paul is an individual that takes everything in his stride; he is kind and considerate and always thinks of other before himself. Only recently Paul has received really good feedback from our customers on 3 different occasions for being helpful, knowledgeable and having a friendly approach in delivering the customer experience, for this Paul has received a well done letter to show him recognition for delivering excellent customer service. His years of experience and wealth of knowledge is extremely appreciated with our customers as they always walk away armed with all the information that they require to make their journey along with a confident reassurance that they have to best value ticket for their needs. Paul is a very modest individual who thinks nothing about going the extra mile to maker to customer happy even if it’s just as simple as offering a toddler a blank ticket which Paul feels educates the child whilst making him/her feel involved and important. On top of this Paul keeps his station exceptionally clean with up to date information readily available. Back of house is also clean, tidy and in order with everything to hand for all to make life easier. As his Manager i know that i can rely on Paul for anything and that his support is always available. I am extremely proud to have in as part of my team!“