The RailStaff Awards 2024

Nominations for Rail Manager of the Year

Sally Ralston

Said the following about Nicky Chang:

“The person who displays all the qualities as a Leader is Nicky Chang. The previous 12 months have been a challenge for Nicky. From being a Station Retailer who really took ownership of her station and championing the customer service values within her team to becoming a Station Manager on the underground and continuing to display those leadership characteristics in her management role. Nicky takes on every task with real enthusiasm and a willingness to learn and do the best whilst getting the best out of her staff and the station management team she is a real credit to the department.“