Recruitment
“Matthew Brombley has single handedly delivered excellent projects in the customer service department.He has been a great addition to the team. On joining LOROL he delivered on the installations of new phone. S and iPads at all stations. These came equipped with a number of apps which has made life easy for front line staff as well as managers. Few of these apps and forms include Ticket Irregularity Forms, Fault reporting forms. Managers can now manage their day to day activities on the iPads, Planned General Inspections, monthly audits are now down at a click of the iPad. LOROL now has her own app as well as an intranet based system called Lorolpedia which is a first point of information for the staff.
In managing this projects Matt as we all call him remained and still remains calm and friendly. He is approachable and a likeable person who never says no to help. He takes views and opinion on board. He has succeeded as a wonderful project manager and a star in the Lorol team. I personally look forward to the so many more projects he will yet deliver.“
“Matthew joined Lorol as customer service project manager in January 2015 .
He has gone beyond the call of duty to ensure projects are delivered to specification and within the stated time frame. A great team player who has used his excellent interpersonal skills to obtain results in working with different departments to ensure the customer service team information technology projects are realised. The projects include Control messaging software, Frontline staff app, Smart Devices, Customer Service Knowledgebase and Smart Watches for Customer Service Ambassadors.
From the first day I met Matthew, he has made my life easier with his easy going and challenge solver personality. He is always willing to help and finding ways to resolve problems even if it does not cover his area of specialisation.
All the applications developed for the customer service team by the project management skills of Matt has made my life as a manager so much easier and his helpfulness at any point of the day or time has made it even enjoyable. I have enjoyed working with him he goes above and beyond for anyone.
He surely is the project manager of the year and deserves the recognition.“
“As Matt's Line Manager, I am very happy to endorse this nomination for Project Manager of the Year.
Since joining LOROL, Matt has helped us to deliver a number of important projects to improve customer service, some of which are a first in the UK rail industry - for example, our new bespoke service information system for our Control Centre and accompanying mobile app, which has been developed collaboratively in partnership with our frontline teams, will provide a much greater level of information during service disruption and enhance the service we can provide to our customers.
Matt has a 'can-do' and hands-on approach to delivering projects and with his experience both in management and on the frontline, he is able to balance the needs of both our HQ support teams and our end users at stations. His keen interest in emerging technology has challenged us to consider how new technology and open data can help us to take customer service to the next level, making LOROL an early adopter of smartwatches and one of the first train operators to develop bespoke mobile apps for its teams of station staff and train drivers.
In a short space of time, Matt has made a considerable contribution to Customer Services at LOROL, which I believe makes him a very worthy candidate for consideration in this category.“
“A great do again on Saturday night! You can be very pleased with the way it turned out - everyone seemed to have a really good time.”
Latest Twitter Updates
Follow us @RailStaffAwards