Recruitment
“Mary has excellent product knowledge, a warm smile and a cheery outlook which make her a pleasure to work with. She utilises these assets to ensure customers get the best possible service and in return she often gets good customer feedback.
Her enthusiasm rubs off on her colleagues making work more enjoyable for us all. She is always willing to pass on her knowledge to help less experience staff and always ready to lend an ear should anyone need it. The railway is a far better place with Mary around and customers always gets a good experience.“
“Mary is always so helpful and positive, always smiling and pleasant to work with. She is an invaluable part of the Oxfordshire Area Team, always on hand for advice, help or setting the world to rights over a cup of tea. I don't know where we would be without her!“
“Mary is such a nice person. Whenever I needed help, she always support me.
She is very friendly and caring person too. I feel very happy when I work with her. She has full knowledge about everything such as MTIS and Tickets.
When I have issue with MITS, she always help me and teach me how to sell the right tickets.
She deserver the Customer Service Award.“
“Just a short note to say that I thought the Awards on Saturday night were superbly done and a great event for everyone. Nicely informal, there was never any of the stuffiness that has accompanied some of the Awards ceremonies that I have been used to attending. Particularly laudable was the fact that you got 500 people to your inaugural event, which was an outstanding achievement.”
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