Recruitment
“In the heart of the railway industry, where dedication, teamwork, and an unwavering commitment to passenger satisfaction are paramount, one individual stands out as a beacon of excellence: Lynn Carter.
Lynn Carter, First Class Coach in Reading, has not only risen to the challenges presented by this year's unique circumstances but has also surpassed all expectations, making her an undeniable candidate for the Rail Staff Awards.
I could speak endlessly about Lynn and her qualities, because they are as boundless as her energy.
She has become not just a coach but also a mentor and a friend to her colleagues, always ready to lend a helping hand or provide guidance when needed.
Lynn's dedication extends beyond her job description. She takes care of the Reading caterers and watches over their well-being, showing her commitment to our team.
But Lynn's impact doesn't stop there. She played a crucial role in launching a new payment system, simplifying the passenger experience. Her dedication and ability to work through challenges were key to its success, earning praise from passengers and stakeholders.
During the Nuneham Block, a challenging 10 week period, Lynn's commitment shone brightly. Regardless of the weather, Lynn was present at Didcot station every day. She provided exceptional customer service and trained agency staff at lightning speed, showing her professionalism and industry commitment.
In recognition of her dedication, I proudly nominate Lynn Carter for the Customer Service Award. She's a railway hero who deserves this recognition for her tireless efforts, positive influence, and unwavering commitment to our industry.
Thank you, Lynn, for making our team better every day. We believe you deserve this honor.“
“Lynn's dedication to customer service, her colleagues, and the business is remarkable.
She consistently goes above and beyond to support the team in order to help them deliver an excellent customer experience.
On top of what has already been mentioned in another nomination for Lynn, her support of the management team at Reading has been pivotal over the last few years. Nothing is ever too much to ask of her. She has played an important part in creating a happy, healthy, and productive culture.
Lynn holds the company values close to her heart and evidences these everyday.
Lynn is a credit to both the industry and the business. She is an absolute pleasure to both work with and to know.“
“Thanks Gemma, the holiday was outstanding. Really, really good, so much to see, one of the best holidays we've had. Thanks again for sorting things.”
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