James Coyle

Said the following about Land Sheriffs Control:

“I am thrilled to submit this nomination for the extraordinary team that operates the Land Sheriffs' 24/7 Control Room. This dedicated group of six controllers has demonstrated exceptional expertise, commitment, and outstanding teamwork while handling numerous incidents each day. Their incredible attention to detail, and exceptional communication skills with staff, the public, emergency services, and with our client have been instrumental in ensuring the safety and smooth functioning of operations on the rail network.

The Controllers at Land Sheriffs face a variety of challenges daily, from coordinating responses to critical incidents to managing routine operations. Despite the intensity of their roles, they consistently demonstrate attention to detail. Their ability to analyse complex information swiftly and accurately enables them to make well-informed decisions in high-pressure situations, mitigating potential risks and ensuring the best outcomes. Their commitment to accuracy and efficiency has been pivotal in preventing and resolving incidents, saving valuable resources and, most importantly, safeguarding lives.

They are skilled at effectively communicating critical information to rail operators and security officers, ensuring that everyone is on the same page and able to act promptly and effectively. The team's clear and concise communication has been invaluable during emergency situations, such as attempted thefts, allowing for responses with emergency services and other relevant stakeholders.

Furthermore, their respectful and empathetic approach when communicating with the public and vulnerable persons has significantly contributed to enhancing the reputation of Land Sheriffs as an organisation and strengthening relationships with the community.

These controllers consistently keep all relevant parties informed about ongoing activities, and any potential concerns, ensuring that they remain confident in their ability to manage incidents and provide a high level of service. This transparent and proactive approach has saved lives and ensured train services remain operational.

I'd like to recommend this INCREDIBLE team for their exceptional teamwork and outstanding accomplishments.“