Recruitment
“I had the pleasure of crossing paths with this lovely young gentleman during one of my commutes to London. His presence alone brightened up my day. My first encounter with Jonathan was via a train announcement. He made a lighthearted joke which I found quite amusing. Minutes later he walked through the train and entered the carriage that I was sitting in. He stopped to greet me. I was quite surprised that he had the time to stop to say hello as I know how busy working in Customer Service can be. We had a lovely chat and his kind words warmed my heart. He did not know that I had been going through hardship however his kind words that he spoke were a light at the end of the dark tunnel. To this day, he does not know how much he has helped me, he helped me to restore my faith and realise that I already have the mindset that I need to move onto my next chapter in life. Jonathan is truly one of a kind, he cheered me up. He provided an experience that I will never forget. He went above and beyond his role as a customer service train supervisor and I can definitely see him going very far in his career.“
“I am writing to nominate Jonathan Louis for the RailStaff Customer Service Award in the UK railway industry. As a On-board Train Supervisor(OBS), Jonathan Louis has demonstrated exceptional customer service skills and has consistently gone above and beyond to ensure that passengers have a positive experience.
I have personally witnessed the following events while on his trains:
A warm and welcoming greeting announcement when passengers board his trains.
He knows when to deliver light-hearted announcements to lighten the mood on his trains.
During service disruptions, he gives timely fashioned announcements updating his train passengers on what is happening.
He makes safety announcements advising customers to discreetly inform him of any noticeable unattended items.
He is highly skilled in handling challenging situations of antisocial behaviour on his trains via de-escalating the situation in a timely fashion with an amicable outcome.
He makes connecting train announcements just before his trains pull into Hub/Terminal railway stations.
Other On-board Train Supervisor(OBS) passing on his trains have been witnessed asking him questions on how he can coach them in being confident enough to deliver their announcements in the unique way he does it, and he was patient with them as they learned from him as he delivers a master class in attaining the pinnacle of engaging fantastic passenger service experience on his train.
I once had a passenger say to him something along the lines of “You are the Southern railway man in a bow tie that people are talking about online right because of your beautiful informative train announcements?” He just smiled humbly and said it could have been one of my other Southern colleagues doing a good job.
In addition, Jonathan Louis has demonstrated exceptional customer service skills in handling challenging situations like fare evasion, teenagers playing music that is excessively loud on his train, and dealt with other incidents by demonstrating a cool head.
I would also like to bring to your attention that Jonathan Louis has shown great compassion and professionalism when dealing with passengers who are going through difficult times. In one instance, during the early hours of the morning, an IC1 male passenger attempted to take his own life as he could not get the funds to live in his property facing eviction. The passenger ran towards Jonathan with threatening behaviour and the threat of following through with suicide (after he claimed to have many failed attempts which were clearly seen on his body). Jonathan spoke highly of the gentleman letting him know despite significant loss we have life to live and try again. The IC1 male froze and ran out of the station.
In another instance, Jonathan was racially assaulted and dealt with the incident in a way I have never seen before. Not only was he calm and professional, but the perpetrator gave said horrific slurs and still bought a ticket after pushing through the gates too. The person was shell shocked that the slanders and threats of violence did not break his smile and did not speak for the rest of the journey. He apologized after.
I believe that Jonathan Louis would be an excellent candidate for this award and would be a great representative of the company. Thank you for your consideration.“
“I’m nominating Jonathan as he really helped me during a stressful and heated experience on a southern rail train. I was being harassed by a member of the public and they would not stop, however Jonathan had heard the commotion, and dealt with the problem head on and quickly deescalated the situation. He ensured all customers were safe and were emotionally okay. I couldn’t thank him enough!“
“Jonathan is a very helpful and active parent, He often comes in and support the children and staff when collecting his children from after school club. On one occasion he helped the kids of the community on a trip out to Horniman Museum in Dulwich. Jonathan helped plan the alternative route due to rail strikes and to escorted the kids to and throw after an early shift at work. He s a super dad and has amazing customer service.“
“Jonathan is an exceptional OBS, he carries out his duties passionately. He possesses great communications cum interpersonal skills which he uses on a daily basis while on shift. He is patient, has a positive attitude, and is always smiling. He has a great rapport with colleagues too. My favorite part of his routine when at work is the announcements; his bow tie and announcement distinguish him from others“
“I have nominated Jonathan because of his amazing customer service skills. Jonathan always has a very positive attitude and is always happy to help. It makes a lovely change to see someone who actually enjoys their job and takes pride in it. It would be hard to forget Jonathan's personality as he leaves a very pleasant impact on everyone he greets.
I personally enjoy his train announcements as they bring lightheartedness to all and are different from the typical train announcements you usually hear. I am in no doubt Jonathan deserves this award as I personally have not experienced better customer service elsewhere whilst traveling.“
“I had the pleasure of encountering Jonathan Luis on a train in London, and his exemplary customer service left a lasting impression. Despite the challenges of a busy commute, Jonathan displayed a remarkable level of professionalism and attentiveness in his role. His friendly demeanor, willingness to assist passengers, and ability to maintain a calm and positive attitude even during peak hours truly stood out. It's evident that he takes immense pride in his work and genuinely cares about ensuring a pleasant experience for travelers. Based on my firsthand experience, I am excited to nominate Jonathan for the customer service award as a recognition of his outstanding dedication and exceptional service.“
“Jonathan is an incredible railway employee. Greets every passenger and colleague with a smile. His announcement are entertaining and informative, brightening up even the dreariest journey. His dedication to customer service is reminiscent of the golden age of rail travel where travelling by train was seen as an exciting experience, not an exercise in suffering.
If anyone deserves an award for restoring a bit of polish to a much-maligned industry it is Mr Louis“
““I have nominated Jonathan because of his amazing customer service skills. Jonathan take pride his uniform his job most certainly his colleagues and the passengers on the train. He always try to make them feel important.
He is a marvellous, excellent, patient person full of positive attitude award anything and everything and always there to help and actually happy to help you.
I am blessed and luck enough to work with him. I hope Jonathan get this nomination because he does deserve it. He is absolutely credit to the company he is working with.
Jonathan makes your journey better for you. Believe me, no matter how badly your day started or if you had a bad day. If you're lucky enough to get on his train on the way home or to work, your worries will end and you will become much happier and feel good about yourself when you reach to your destination. His voice makes you calm and collected.
Thank you Jonathan you are a truly amazing person and please stay who you are...“
“I am nominating Jonathan Louis for the customer service award because he is the embodiment of what customer service should be. I like the fact that he assisted me with an issue I had and he was quite knowledgeable but most importantly very professional while doing so. I also liked the fact that he was smiling and treating different customers in the same manner with the same level of professionalism and I have to admit he was very well presented. This is important as he is constantly improving the company's image.“
“I want to personally congratulate Jonathan on being nominated for such a high calibre award for the Railway. I greatly appreciate his dedicated approach on and off the railway to bring up people's mental state of mind.
I cannot thank his enough for his help. He really go above and beyond to help passengers feel safe and appreciated and also enhance the company to reach it's full potential. I hope he wins!“
“My customer service award nomination is for Jonathan Louis. I must say that I have become accustomed to riding with Jonathan and quite look forward to the announcement confirming that I have, yet again, boarded another train under the operation of Mr Louis. I find his professionalism and informative presentation to be phenomenal.
There was an occasion that the end of my jacket got caught in the door as it closed. Thankfully, due to the diligence of Jonathan, he was able to free me from a potentially disasterous and embarrassing situation. He never ceases to make me feel safe and reassured as a passenger whilst also providing some light-hearted amusement at times. He is always very pleasant and helpful, which would cause even the grumpiest of passengers to smile. His smooth undertone seals the deal. When introducing himself, the script is never the same, so journeys are never dull when riding on a Southern Rail train, driven by Jonathan Louis.
Despite often being in a rush, I now take the time to board the train from the front, just to say hello. On successful occasions, I am always very impressed by his immaculate uniform. This man displays all the qualities of an excellent customer service representative.“
“Me and my family have seen the kind of work he does and appreciated how passionate he is to help others. I believe Jonathan is an asset to the company and is destined to be senior management with his unmatch constant charisma, direction and leadership capabilities.“
“Congratulations Antonio Bravo Vera. I wholeheartedly concur with Kevin Turner's nomination. Best of luck.”
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