The RailStaff Awards 2024

Nominations for Station Staff of the Year

Henry Bates

Said the following about John Ward:

“John deserves to be recognised for his whole-hearted commitment to London Victoria and the team. John is passionate about safety, customer service and above all, going the extra mile for his team. John is a Customer Service Assistant by day, a Shift Station Manager when needed, but at all times a greatly respected leader of his teams. John is happy to volunteer to cover gaps in the roster without quibbling, due to his sense of ensuring the station is fully resourced to deliver for our customers. During a recent period of management changes and vacancies, he has willingly stepped up to the plate to help the team. In the absence of others, John has also taken the lead in contingency planning, cleaning, wet weather arrangements and many more and is a huge asset to everyone in the station team and those that pass through.“