The RailStaff Awards 2024

Jack Iddon

Avanti West Coast

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Nominations for Station Staff Award

Olly Brady

Said the following about Jack Iddon:

“Jack joined the Avanti Team at Crewe on the gate line, since joining he has nothing but a positive attitude and a lot of enthusiasm. He has always brought a fun spark to work which has rubbed off on other staff and customers. Over the last year Jack has worked very hard to gain his safety critical dispatch competence and joined the Crewe platform team as a dispatcher and now he has just been successful in securing a place in the Talent bank to become a Train Manager!

It’s amazing to see how far you have come!“

Sean Dyer

Said the following about Jack Iddon:

““Myself and my other team leaders nominated Jack earlier this year for an Avanti Groundbreaker award after a great summer showing outstanding customer service in tough circumstances. Don't just take it from us, Jack's name was plastered over our Avanti social media with compliments from customers after severe disruption across the network. A very tough task to do when customers are angry!

The biggest compliment however I can give Jack is that customers and staff alike naturally gravitate towards him and he raises everyone's game higher and higher.““