John Robinson

Said the following about DEM Tech Team ,Old Oak Common:

“Introducing innovative solutions to difficult problems is already a tradition at the Old Oak Common Depot, especially when it comes to improving health and safety, productivity and colleague satisfaction. After the successful introduction of the acclaimed MediaCAT information boards placed around the depot, the OOC Tech team led by Ajmal looked at a way to simplify and improve the scheduling of staff, competency records and fatigue management systems. The previous systems used a series of complicated Excel spreadsheets which meant that access was limited, it wasn’t user friendly and the administration was very time consuming. Having researched the market they came across and developed a system that was tailor made and was exactly what was required for the Depot.

The implementation of Sirenum revealed a number of benefits. Primarily, it has simplified the process of shift scheduling and fatigue calculations, reduced time with the elimination of multiple spreadsheets and has allowed more time to be spent improving the service for the customer

Customers are also seeing the benefits. Less time spent creating rosters and calculating fatigue means more time spent on improving services for the customer. Quicker and more accurate calculations of fatigue and risk mean a safer working environment in the depot. A safer working environment ensures that there is less capacity for mistakes that could negatively impact service and the customer. Fatigue can be calculated instantly; ensuring that the service offered to the customers is always at its best. In addition to this, the more careful management of competencies also improves the safety of the working environment for our colleagues.

Everyone at OOC depot has begun to notice the difference to their working atmosphere. Managers and staff are now able to save time, focusing on more important tasks during their working day. Sirenum has improved communication and everyone is seeing the difference.

Sirenum has greatly improved customer service provided by the OOC Depot and therefore First Great Western. Less time is being spent on managing rosters and more time is being spent improving the service to the customer .“

John Robinson

Said the following about DEM Tech Team ,Old Oak Common:

“Introducing innovative solutions to difficult problems is already a tradition at the Old Oak Common Depot, especially when it comes to improving health and safety, productivity and colleague satisfaction. After the successful introduction of the acclaimed MediaCAT information boards placed around the depot, the OOC Tech team led by Ajmal looked at a way to simplify and improve the scheduling of staff, competency records and fatigue management systems. The previous systems used a series of complicated Excel spreadsheets which meant that access was limited, it wasn’t user friendly and the administration was very time consuming. Having researched the market they came across and developed a system that was tailor made and was exactly what was required for the Depot.

The implementation of Sirenum revealed a number of benefits. Primarily, it has simplified the process of shift scheduling and fatigue calculations, reduced time with the elimination of multiple spreadsheets and has allowed more time to be spent improving the service for the customer

Customers are also seeing the benefits. Less time spent creating rosters and calculating fatigue means more time spent on improving services for the customer. Quicker and more accurate calculations of fatigue and risk mean a safer working environment in the depot. A safer working environment ensures that there is less capacity for mistakes that could negatively impact service and the customer. Fatigue can be calculated instantly; ensuring that the service offered to the customers is always at its best. In addition to this, the more careful management of competencies also improves the safety of the working environment for our colleagues.

Everyone at OOC depot has begun to notice the difference to their working atmosphere. Managers and work colleagues are now able to save time, focusing on more important tasks during their working day. Sirenum has improved communication and everyone is seeing the difference.

Sirenum has greatly improved customer service provided by the OOC Depot and therefore First Great Western. Less time is being spent on managing rosters and more time is being spent improving the service to the customer.

The Old Oak Team have not only listened to what colleagues wanted they have taken this to another level, all the concerns were achieved including overcoming some significant challenges and hence deserve to be recognised.“