Recruitment
“During the land slide at Hartbury in January the staff who work at Banbury station did a fantastic job of ensuring customers were looked after., Despite having to deal with a big bus operation between Banbury and Leamington Spa including not only Chiltern customers but Cross Country customers the staff went out of their way to assist customers ensuring that they knew exactly how to continue their journeys. They worked out side in extreme weathers assisting customers on and off buses and assisted with a massive amount of additional luggage. The feedback from customers was really positive throughout the 7 weeks of disruption.
All staff whatever grade or role they did at the station all worked extremely well with each other and just got stuck in.“
“During the Harbury landslide earlier this year, I was really proud of my colleagues at the station for the care and consideration with which they treated our passengers at a very trying time. It wasn't just the professionalism and patience they showed but the care in the little details, like phoning regular travelers with disabilities to arrange for a taxi to be sent to their home to take them to the next station past the landslide, rather than let them make their way to the station and then sort them out, or bringing in magazines and books from home to hand out to customers boarding the buses to help make the extra journey time a little less arduous.
I'm always proud to say I work for Chiltern, but especially so when the going gets tough!“
“During the Harbury Tunnel landslide the station staff were really helpful and friendly - assisting customers who were unused to the station as best they could to ensure they had the best service possible at a difficult time.“
“Had a cracking night at the Ricoh Arena. Best RailStaff Awards so far! Thank you”
Latest Twitter Updates
Follow us @RailStaffAwards