The RailStaff Awards 2024

Nominations for Rail Team of the Year

Donna Edwards

Said the following about Banbury Dispatch Team:

“The Team working Banbury Platforms are simply wonderful. It's been a tough year with a few long term sick and short staffing yet the team not only pull together to make sure the hours are covered but do so with enthusiasm and care. In times of disruption they make sure everyone on the station, be it customers, ticket office or gateline staff, are up-to-date on all available info making what could be trying times run as smoothly as possible. Several of the team have gone the extra mile when dealing with distressed customers and the positive feedback that regularly comes through our Customer Service department is testament to their outstanding value to both Chiltern and the railway as a whole.“