Jackie Gibbs

Said the following about Adrian Brown:

“Adrian has delivered conductor training for a number of years, encouraging the team to communicate with our customers whilst protecting revenue. The conductor team have received in excess of 100 Service Quality Standard 100% awards over the past year, this must be in some part through Adrian's initial training.

In addition to his "day job" Adrian has assisted in the delivery of the Inspire (behaviour change) team which gained the Institute of Customer Service accreditation as well as EFQM validation. His dedication to his trainees, no matter the subject, is second to none. He reflects his high standards throughout his training, balancing the serious elements with a splash of humour. Adrian is a credit to both his department and the business.“

Dennis Harris

Said the following about Adrian Brown:

“Adrian is one of those guys that is able to motivate himself continually and is able to deliver high standards of work week in week out.

He undertakes not only his own role (conductor trainer) with such a positive attitude he also assists other departments in delivering courses specific to the company needs, and with such enthusiasm.

Nothing is ever too much trouble for Adrian and he thrives on new challenges that he is faced with. Bringing out the very best in our new trainee conductors who for most of the time turn out to be very professional members of the team.“

Gerry Daly

Said the following about Adrian Brown:

“Adrian's ability to take individuals with no prior railway knowledge and turn them into award winning on-train customer service professionals is no accident.He stands beside you as you take your first steps into a unique and challenging environment, guiding you through a rigorous program consisting of PTS, dispatch , every type of route and traction imaginable, revenue, conflict, evacuation the list is extensive. Generous with his time and vast experience he constantly tweaks his course to suit the needs of his learners, he has a keen eye for spotting strengths and weaknesses and developing a bespoke plan for each of his students, encouraging them to active part in their own development under his expert guidance.

No two courses he runs are alike, he is one of the few professionals I know who seeks legitimate feedback in order to raise the standard of what he does, he seeks continuous improvement which always bringing outstanding results to our department. A true professional with a boundless supply of energy, passion and above all fun!. It is a privilege to nominate Adrian, an outstanding trainer and great colleague.“