“Simon was walking into Leamington town centre, on his day off, when he saw there was disruption to services at LMS due to a fatality. He dropped everything to go and assist in the station. Simon took control in the info point in Leamington Spa station & kept everyone all fully up to date & being the main point of contact with the icc & signal man which enabled Jemma & the rest of the station staff to be out on the station dealing with our passengers.“
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