The RailStaff Awards 2024

Nominations for Lifetime Achievement Award

Michael Suszek

Said the following about Mark Hayward:

“Mark has worked on the railway for over 27 years and has dedicated his life to providing great customer service to the passengers of St Albans City for nearly 15 years of those. Mark regularly makes initiative announcements going beyond his call of duty to make sure customers are aware of information. If a customer assistance is required Mark is always the first to volunteer his services be it for ramps or even luggage. Any staff who have worked with Mark over the years will tell you how easy he is to get along with and how his years of experience have helped them settle into their roles, we as his current colleagues now feel its time he is recognised for this so would like to put him forward for the lifetime achievement award.“