Sheena Strevens

Said the following about Kieran Hardy:

“I am delighted to nominate Kieran Hardy, an exceptional member of the Worcester Foregate Street Railway Station team, for the prestigious Rail Staff of the Year Award in the Station Staff category. Kieran’s unwavering dedication, outstanding customer service, and remarkable problem-solving skills make him a truly deserving candidate for this recognition.

In his role at Worcester Foregate Street, Kieran consistently goes above and beyond to ensure the seamless operation of the railway station. His commitment to keeping the trains moving is evident through his tireless efforts and ability to handle challenges with a calm and composed demeanour . Whether faced with scheduling disruptions, technical issues, or unexpected incidents, Kieran's resourcefulness and quick thinking enable him to find solutions that minimise disruptions and maintain a high level of service.

One of Kieran's most commendable attributes is his exceptional customer service. He consistently demonstrates a warm and welcoming attitude towards passengers, helping them navigate the station, assisting with enquiries, and ensuring their journey experience is as smooth as possible. Kieran's friendly and approachable manner creates a positive atmosphere at the station, leaving a lasting impression on both regular commuters and first-time travellers.

Kieran's problem-solving skills are truly remarkable. He tackles complex situations with a logical and analytical approach, quickly assessing the root cause of any issue and devising effective strategies to resolve it. His ability to coordinate with various stakeholders, from train operators to maintenance teams, showcases his aptitude for collaboration and his commitment to the overall functioning of the railway network.

In conclusion, Kieran Hardy exemplifies the qualities of an exceptional rail staff member. His dedication, excellent customer service, and problem-solving prowess make him an asset not only to Worcester Foregate Street Railway Station but to the entire rail industry. I wholeheartedly recommend Kieran for the Rail Staff of the Year Award in the Station Staff category, as he embodies the spirit of excellence and commitment that this award seeks to recognise.

Thank you for considering Kieran Hardy's nomination. His contributions have undoubtedly elevated the standards of railway station service, making him a truly deserving candidate for this prestigious honour.“