The RailStaff Awards 2024

Humaas Shakeel

Amulet - Northern Trains

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Nominations for Customer Service Award

Saul Ashworth

Said the following about Humaas Shakeel:

“Humaas Shakeel who operates within the Northern Trains CT contract continues to be a shining example of an individual who takes immense pride in his role and consistently goes above and beyond all expectations.

Humaas as part of his role patrols and secures an extremely busy city centre station within the Central region, this often includes Humaas being the only security professional on site and often met with some of the most challenging and daunting situations that are imaginable.

Humaas, has been subject to numerous emails relating to positive feedback from Northern Trains staff as well as from the members of the public who have all commented on his infection personality and willingness to put others before himself this includes but isn’t limited to Humaas often assisting vulnerable individuals, those suffering from low mood and suicidal thoughts, being first on the scene for medical emergencies, actively preventing criminal activity and anti-social behaviour whilst offering the highest standard of customer service alongside his frontline customer focused role to ensure the experience of those utilising the network remains an extremely positive one.“