Recruitment
“Customer Service Excellence – Dominic Russell
Dominic Russell, On Board Manager for Hull Trains, has been educating and informing customers with a string of facts about the local region, and the history of the trains on which people are travelling, as they travel to and from London King’s Cross.
Each of the company’s trains was recently given a name that was significant to the Humber and East Yorkshire region, following a public vote which took place last year. Since then, Dominic has used his own time to learn more about each of the names, which include William Wilberforce and Amy Johnson, to share this knowledge with customers, something which has been widely praised.
Dominic continually goes above and beyond to provide first-class services for Hull Trains passengers, he recently landed in local newspapers after creating a make-shift Birthday present for some twins on board celebrating their 7th Birthday.
He bumped the family up to First Class and arranged for the driver to announce that Isaac and Jasmine were turning seven, the pair also received a goodie bag to keep them going before they arrived in the capital.
Dominic was also rewarded internally this year after being nominated by his co-workers for the Hull Trains Committed to Customers award, when the news was shared on social media customers were just as delighted to see the recognition for the On Board Manager with them replying:
“Absolute pleasure travelling with Hull Trains, I remember a few weeks ago when I travelled from London to Hull on William Wilberforce and Dominic did just that!”
“Dominic was in charge when I travelled on Land of Green Ginger recently as his informative announcement about the origins of the name certainly stuck in my mind. Nice done Dominic!”
“Dominic is an amazing person, always happy and cheerful!”
It’s a pleasure to have Dominic as part of our on board team, and we couldn’t think of anyone more deserving of this recognition.“
“Dominic is one of the most genuine loveliest nicest person you could wish for.
Always professional and helpful with passengers and on board crew.
We as a team on board are very lucky to have him as part of our hull trains family.
Well done Dom you are amazing xx“
“Hello, I'd just like to write a short note of thanks. I attended the RailStaff Awards on Thursday as part of a small team that was nominated, became a finalist and then we actually won our category!!! It was a fantastic experience to be selected & invited to this extremely well organised event. The entertainment was brilliant, the casino, waltzes & dodgems were such a fun idea and the music was so good, we danced our shoes off..! Hats off to the organisers and such a privilege to be part of such an industry event with so many other great peers and colleagues. Thanks again Gail”
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