The RailStaff Awards 2023

Ontrak Recruitment

Customer Service Award

Sponsored by: Ontrak Recruitment

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Do you know someone who has amazing customer services skills in challenging situations and incidents by demonstrating a cool head?

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Example job titles in this category:-

Train Presentation Supervisor, Train Driver, Rail Coordinator, Customer Services Assistant, Oyster Helpline CSA, Training Coordinator, Administrator, Community Relations Manager, Roster Clerk, Planning Manager, Security Operations Manager, On Board Service Manager, Customer Host, Train Manager, Train Guard, Station Officer, Team Leader..

You can see all the past winners here.

Here's how you nominate:

To nominate some one you believe deserves to win this award, first write down in rough what you most admire about the person: cheerfulness, positive thinking, companionship, a person who stands by his/her mates, a person who never misses a day at work, a newcomer who goes out of his or her way to learn and absorb the art of working on the railway. This will help clarify in your own mind why you are going ahead with the nomination. 

Next, write down a specific incident which typifies the qualities you know this person has.

Maybe it was a charity event they helped organise, a late night emergency work session put in to help out a colleague. It could be an act of bravery, rescuing a passenger from an incident; or assisting a foreigner or child who had become lost. Put in the approximate date and location.

This can all be done on the nomination page. Please click Nominate Now above to access this.

Finally discuss all this with your manager or director. He or she will need to be happy that the nomination can go forward. If as a manager you are proposing a member of staff do, please, make sure they are fully aware of what you are up to and that he or she agrees to be nominated.

RailStaff will contact the person being nominated to check that they are happy to go into the final list being put forward to the judges.

At any stage of the process feel free to contact RailStaff. We can help with advice on how to draft a nomination.


The nominees…

Sheree Whetren

South Western Railway

View nominations (1)

Sadaf Ali

South Western railway

View nominations (1)

Lee Potter

Govia Thameslink Railway

View nominations (1)

Jamie Reid

Rail Gourmet (Transpennine)

View nominations (1)

Joseph Creamer

Northern Trains Limited

View nominations (1)

Diana Schiparieff

Govia Thameslink Railway

View nominations (7)

Joana Amoh

Carlisle Support Services

View nominations (2)

Sara Elliot

Northern Trains Ltd

View nominations (1)