Recruitment
“Nicola is relatively new to the railway (GPR CUSTOMER AMBASSADOR) and is still within her first year here with SWR but the impact that she has had on staff and passengers is incredible. Since finishing her ticket office training, she is always thinking and introducing new ways to bring positivity into the stations she works at and how it will impact on the passengers. She is always positive in her manner towards everyone no matter what is unfolding around her. Here at Basingstoke ticket office the upswing in customer service voucher use to help improve passengers experience is incredible and this is due to Nicola and her positive approach. It helps improve trust and really has helped to form bonds with previously difficult passengers. What here introduction has also done is challenge some of the older clerks in the office and the noticeable positive change in their mental and physical health is incredible. She is always coming up with ideas and games to benefit colleagues and passengers, one example being the positive quote board located in Basingstoke ticket office.
For someone so new to the railway world to have had such an impact just through the power of positivity has been fantastic for all that come into contact with her.“
“Absolutely overjoyed to attend the Rail Media RailStaff awards last night. It was a wonderful event full of theatrics, great presentations and laughter. To top it off, of all the finalists, WR/RIA EDI Charter for Rail won Highly commended, alongside the fantastic Shane Andrews MBE in the HR, Diversity and Inclusion Person or team award! So so proud!! This working group truly is an inspirational space and being Vice-chair of such a dynamic group is an honour in itself. Congrats to everyone who was nominated, the finalists and those who won, including Sharon Salmon (she/her) who was a worthy winner to come second to - the work you have done in Network Rail and beyond has truly set the bar high. We really nailed that Candy Dance routine last night ;) Finally, I'm loving growing this community, so thank you to Asif Ahmed, Raf Ahmed, Sonia L Hazel, Lucy Cashin, Stephen Snow and everyone else whom I met last night - you were a pleasure and hopefully see you all very soon! #thankyou #work”
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