The RailStaff Awards 2024

Emma Evans

Said the following about Marc Costello:

“Marc works in the customer services department dealing with passengers issues on a day to day basis. Recently I have seen the department as a whole take on tough times however Marc also went and had surgery during this period and returned to work and works tirelessly day to day to answer and resolve many difficult and testing customer and passenger enquiries it's inspiring the level of care he invests in each case he deals with.“