The RailStaff Awards 2024

We are the Rail Delivery Group, a membership organisation that works on behalf of the rail industry to create a simpler, better railway for our customers.

What we do

Everything we do is guided by our purpose to create a simpler, better railway for our customers.​​

To do this we provide essential services that support better customer experience, from planning your journey online to booking your seat.​

We support the growth of the industry, running national marketing campaigns to promote the use of rail, but we also raise revenue directly through the sale of railcards. We are always looking for opportunities to make improvements to how rail operates that will bring benefits to customers.​

It’s our role to bring industry together on important issues that need a joined-up response, such as tackling sexual harassment on trains.​

Working collaboratively with decision makers and other key industry voices, we contribute our knowledge and expertise to plans for reform so that our rail industry can thrive in the future.