The RailStaff Awards 2024

Nominations for Customer Service Award

Rehana Khawaja

Said the following about Sarah Langley:

“Sarah is someone who arrives to work at London Marylebone with only one mission and that is that she will do the right thing for her customers and will go the extra mile. She is one individual who gets her energy by assisting customers and meeting their needs. She actually listens to the customers and remembers them for the next time. The pride that Sarah has for her role is inspiring.

Through the hard times of COVID Sarah was baking for the team to keep them going, those were really difficult times and a cup cake always gave the team motivation to get up and get going again and again.“