The RailStaff Awards 2024

Nominations for Customer Service Award

Fahad Mohamed

Said the following about Mathew Bowler:

“Matt is an inspirational supervisor who’s created an environment in which his team can really thrive. He believes in chances for everyone and gives people the space, support and encouragement to aim high.

His energy and commitment made him a role model for hard work and self-motivation. He’s focused on ensuring his team provide the best possible service to Chiltern Railways customers at Marylebone Station, but approaches this with a leadership style based on collaboration, trust, flexibility and humour. No matter how busy he is, he’ll always take time to support anyone who needs help if it was customers or colleagues.“