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“Mark was based at Ashford International station for the morning peak, carrying out his role as Mobile Operations Manager. A conductor reported that a male had crossed the tracks and then got on his train. He had no ticket or money.
The man then alighted at Ashford and was sat country end of Platform ½. Mark approached the man and asked how he was. The man said he was not in a good place and as the conversation went on the man clarified that he was suicidal and wanted help. The man asked if he could have a smoke, at which Mark said that was only permitted in front of the station in order to get the man away from the railway and to a place of safety. The BTP were contacted and when they arrived, they took the man into custody.
This is a great example of what a difference starting a conversation with someone can have. Mark also demonstrated great practice in stating the man had to leave the railway in order to have his cigarette.“
“We had a wonderful time on holiday , absolutely loved the whole trip particularly the Grand Canyon and San Francisco. Myself and my wife would like to thank everyone at Railstaff for the opportunity to take the Americas Golden West trip and special thank you for doing all the organising for ourselves and all the other award winners. I wish you all continued success and good luck to all the nominees for 2008.”
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