Jane Murray

Said the following about Windermere Station Team:

““I would like to nominate the above team from Windermere Station who have worked above and beyond during exceptional and crisis situations and have all done so with immense professionalism and commitment.

These staff were in the forefront of our customer enquiries /complaints and in many cases of abuse. Each and every one of them dealt with each day on its own and they had to make instant decisions sometime out of there remit to keep our customers on the move either by taxis or replacement bus services. There professionalism shone through during these exceptional and difficult times and I was proud of all of them coming together as a team and dealing with issues way beyond what was expected of them.

Each day brought new issues and scenarios for them to deal with and I can honestly say that now the services are much improved they still continue to help and assist each other on a day to day basis still keeping professional and delivering the excellent customer service whilst still doing their day job to which I must say has been to an exceptionally high standard. A large amount of the customers who arrive and depart from Windermere are from other countries with some having a very limited use of the English Language, these staff also gave time and consideration for these tourists/customers making sure that they were given the advice and help to keep these passengers informed and moving to their destinations without any stress or upset.

This Windermere Team have proved that team work even under these conditions brings together great camaraderie and I have never been as proud as when I was working with this team seeing them deliver such a service under difficult circumstances and without complaint, there commitment to the service of our customers and the company should not go unnoticed and I would like to nominate all of the for the Rail Team Award as recognition of their efforts and the pride I have in all of them. ““