The RailStaff Awards 2020

Nominations for Rail Team of the Year

Simone Carter

Said the following about Stourbridge Junction Station Team:

“The team work exceptionally well together. From the supervisors who book everybody on and off, those looking after the line, compiling the rosters, stores ordering for the line, assisting the station manager, to the station team on the ticket office window. They constantly receive numerous amounts of praise from customers writing into customer relations for the exceptional customer service they have received. They really are a good friendly team and the proper embodiment of a team. A team I am very proud to manage and work alongside.

Additionally we have George, the station cat, who they have adopted and who even has his own face book page and is a wonderful ambassador for customer engagement at this station thanks to the team.

Sadly we had a fatality at the station earlier this year and the team who despite witnessing the aftermath behaved in a totally professional manner undertaking all the correct procedures in a caring and sensitive manner.“