Recruitment
“On Saturday 23rd March 2019 conductor Paul Sunderland was working a train into Shipley station. Paul and his driver Andrew Williams remained calm & dealt with a distressed female who was at the station & wanted to end her life.
Paul & Andrew went above & beyond their duties with regards to the safety of the distressed female, it was an act of bravery to grab the person & detain them until the arrival of the West Yorkshire police especially when it was discovered the person had some sort of razor blade in their hand. It was a very traumatic situation & once the police had taken the person into custody, Paul continued to look after his customers on board the train & apologized for the delay.
On Wednesday 2nd October 2019 Paul had a male customer on board his train & on arrival at Bingley station the male went to walk towards the tunnel rather than the exit. Paul followed him & by speaking to the customer managed to persuade him to re-join the train, a medical team member telephoned the customer & Paul spoke to them & advised they were travelling towards Leeds. The medical team & BTP met the train on arrival at Leeds station.“
“I am nominating Paul because of his selflessness, caring and skillful dealing of these and other difficult situations.“
“Paul is a very approachable and comitted member of the team.
He has consistently shown compassion and professionalism dealing with the general public and is a true embassador and role model to others.
Paul's calm approach and conduct in the two situations he was faced with resulted in a positive outcome where he has hopefully steered the individuals towards a safe place with the support they need.“
“Mr Paul Sunderland has dealt with more than one suicide attempt during the last year. He has also dealt with other issues which he does in a very calm and dignified way. On a personal level away from his working life he has had issues also to deal with which as a credit to him have not impacted on his working life. After the death of his mother earlier this year he was personable responsible through his kind-heart of donating and raising not an insubstantial sum of money for Manorlands. He also was there for me on the death of my partner in a very supportive role.“
“On Tuesday the Sony Technology package was delivered Wow! It's amazing. Thank you very much to you personally and to everyone associated with the awards. Thanks again.”
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