The RailStaff Awards 2024

Nominations for Customer Service Award

Mario Plaza

Said the following about Maria Garcia Espinosa:

“Maria is always exceeding customer expectations and delivering the greatest of service to all passengers that use Heathrow Express as their mean of transport. She is always smiling and creating a great work environment for all colleagues that work with her. As her line manager, I have been extremely lucky to have had the opportunity to work with a person that look at the brighter side of things and is always looking for ways to make things better. We need more colleagues like Maria.“